At rubywatchclothing.com, we are committed to providing you with the best products and shopping experience. If you are not satisfied with your purchase, our refund policy is as follows:
Refund Eligibility
You have 30 days from the date of purchase to request a refund.
Items must be unused, in original condition, with all original tags and packaging attached.
Request a Refund
Please contact our Customer Service team via email at victoriabarrett@rubywatchclothing.com within the refund period with your order number and the reason for the refund.
We will guide you through the return process.
Return Address
Once your refund request is approved, we will provide you with a return address.
Refund Processing
Once we receive and inspect the returned merchandise, we will process the refund within 5 business days. Refunds will be credited back to your original payment method, and the time it takes may vary depending on your bank’s processing time.
Shipping Costs
Original and return shipping costs are generally not refundable, except for returns due to defective or incorrectly shipped merchandise. Product Defects
If the item you received is defective or wrong, please contact us within 30 days of receipt and we will provide free returns and exchange the item for you.
Thank you for choosing rubywatchclothing.com. If you have any questions, please feel free to contact us.
